FAQs
Is your produce organic?
We’re not certified organic because the financial cost is too high for us as a small business, but we grow to the highest ethical and ecological standards - no artificial pesticides or herbicides or other harmful inputs. We want to grow food that is good for the environment around us and the people that eat it, and we only work with people who agree with us. Our bought-in produce is either from certified-organic suppliers, or from small growers and farms that we have visited and that follow the same principles as us.
When do you deliver?
We deliver on a Friday afternoon, usually between 10am and 5pm, though Friday traffic can sometimes delay us a little. If you think you might be out when we deliver, please let us know a safe space where we can leave your box.
Will the boxes be 100% your produce?
We aim for much of the produce in the boxes to be grown by us. Part of our mission, though, is to connect up with other local growers and food producers to build a flexible, mutually supportive and resilient food system in our area. To us, this doesn’t mean being the best veg box scheme with the most customers and the biggest profit. Growing this produce isn’t a marketing strategy, it’s a political act – and our politics link in directly to our mission of locality and community. So we will often team up with other growers in the area to swap produce for each other’s boxes, help out if one of us has had a crop failure, share gluts of something the other hasn’t grown that year. We’ll also buy in things like chestnut mushrooms that require highly specialised conditions to grow. All of our fruit is bought in, much of it from Europe (it would be pretty tricky to do a year-round local fruit box!), though of course we prioritise local growers when the season is right.
I've got a box subscription - can I order extras?
Absolutely! We have a wide range of fruit and veg available on the shop to supplement your box, along with various dried goods from Suma. You just need to log into your account and add the items you want to your basket. Your entire order (subscription and extras) will be processed when the order deadline passes.
How do I know what’s in my box each week?
Box contents are published on the website the weekend before delivery. As you can imagine, sometimes there are unexpected changes on harvest or packing day, so the contents aren’t set in stone, but for the most part you will receive the intended veggies.
Can I pause or cancel my subscription?
Yes, it’s really easy to pause if you are going away, or if you’ve got a build-up of veg you need to use. You can easily mark your holidays by going to "holidays" in your account. Equally, if you need to cancel for a while, we have a no-contract scheme, so you can cancel with no further obligation - just go to your basket and remove your items. All we ask is that you do so before 11pm the Monday before delivery. This is so that we don’t harvest or order produce that will go to waste.
Can I substitute items in my box?
Yes! If there are veg or fruit that you really don't get on with, you can swap out one item from your veg box
